Mille Lacs Health System
  • Onamia, MN, USA
  • Salary
  • Full Time

Blended technical includes areas of Network Administration, PC/LAN support, database reporting and telecommunications VOIP with technical experience and knowledge with health care concepts, practices, and procedures. Ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Position may require occasional weekend work and hours before 7am and after 7pm and on Call time.

Full Time Day Position, with limited need for off-hours and some call needed

  • Customer Service:
    • Acknowledges the issue Restates the service that is needed
    • Informs the user when you will be able to repair the issue
    • Informs the user when it will be complete
    • Informs the user when it is complete
    • Follows-up
  • Acknowledges impact on organization and impact on patient care
  • Reacts accordingly and with priority of affect on patient care, patient safety and the position of customer.
  • Uses knowledge and skill to deliver technical capabilities to MLHS and industry standard. Creates and supports internal database reports.  Sets up, configures and supports internal and external networks including network infrastructure and server platforms.  Develops and maintains systems, applications, security and network configurations in compliance with HIPAA regulations.  Installs, configures, maintains, and troubleshoots software and hardware used throughout the health system. Performs and directs hardware/software upgrades to existing computer equipment as needed.  Identifies and resolves technical problems using a problem management database.  Provides consultation to colleagues as needed.  Provides maintenance and support for a Nortel VOIP PBX system. (Moves, Adds, Changes) keeps a 99.5%.
  • Follows industry standards for best practice on Microsoft operating systems, Office suites and other network infrastructures.
  • Follows and maintains HIPAA compliance with Security and Antivirus tools
  • Project Work meets goals and priorities and Health Care Standards. Acts as Team member, participant, and Technical leader on project work.  Delivers regular reports that clearly communicate the results and/or progress of clinical systems initiatives.  Creates measures of success.  Communicates effectively.  Documents, Trains,  and educates users and peers
  • Completes Design Build Test Implement and Support. Follows Server deployment check off sheet.  Follows testing procedure.  Deploys equipment with zero interruptions to the end user.
  • Contributes to Department Objectives and MLHS Objectives. Knows industry standards for Health Care IT continuous improvement.  Understands Government mandates  for Hitech, Meaningful use, and Minnesota Ehealth initiatives.  Adheres to agreed upon timeline for projects and tasks assigned.  Prioritizes effectively according to impact on the Organization.  On call response within the policy standards
  • Delivers Training and learning opportunities to MLHS staff, Reference Materials and Documentation. Documents all processes expected to perform by the end user.  Cross trains assigned staff members.  Posts all reference material for the Department to review.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee will comply with all Mille Lacs Health System (MLHS) policies, including safety policies, procedures, and rules. All will be expected to report unsafe conditions to a member of management.

Required Education and Experience

  • Bachelor's degree in Computer science preferred; MSCE certification is highly desirable
  • 2 year post High school certification or degree with 5 years of experience in networking technologies.
  • Knowledge and understanding of IBM AS/400 OS
  • Strong, hands-on technical knowledge of network, server and PC operating systems.
  • Working knowledge of telephony systems, including Nortel and VOIP.
  • Excellent technical knowledge of report writing and database structures.
  • Excellent hardware troubleshooting experience.
  • Competence with testing tools and procedures for voice and data circuits.
  • Good understanding of the organization's goals and objectives.
  • Knowledge of applicable data privacy practices and laws (HIPAA).

Preferred Education and Experience

  • Certifications in Microsoft and Nortel preferred.


Mille Lacs Health System
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